Q.) When does this quality program expire?Ī.) June 10th 2017 or three years from the original date of purchase, whichever is longer. Standard diagnostic fees and wait times would apply. For issues beyond the cable, computers would need to be checked in to our repair queue. Q.) Can I have you look at other issues while you are fixing the cable issue?Ī.) We would be happy to perform whatever services you require however that would be outside the scope of the free service. These special appointments must be scheduled in advance.Ī.) Yes, the replacement cable and service is completely free of charge for qualifying computers. Contact us to schedule your repair and we can complete the cable replacement in just one scheduled hour. Our normal comprehensive repair turnaround time is 1-2 days however as a special option for customers who ONLY want the free cable replacement, we are scheduling 1 hour repair drop-off then pickup slots. Q.) How long will I be without my computer if I have the service performed?Ī.) In large part, that will depend on our repair queue, which changes constantly throughout the day.
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